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Frequently Asked Questions

What is the IKON’s Call It Out and Whistleblower Hotline?

The IKON Call It Out and Whistleblower Hotline is an independent and confidential service available to IKON employees to receive information relating to wrong, improper, unlawful or unethical behaviour.

What can be reported?

Any breaches of policy or procedure, issues that may adversely affect IKON and any workplace matter that you believe is wrong and cannot be resolved through the internal Call It Out Policy. This may include Employee/Contractor/Supervisor/Manager conduct, discrimination, unethical behaviour, illegal activites, unsafe behaviour, harassment or bullying.

Why does IKON Services Australia have this service?

At IKON, we believe that all employees and other stakeholders have an integral role in shaping our culture and ensuring IKONs values are upheld by supporting each other and doing what is right. This forms a part of our corporate governance and is compliant with international and Australian corporate governance standards.

How do I make a report?

You can email, call, post or make an online report to Stopline at any time. These options are on the home page.

Who is Stopline?

Stopline is an Australian company which specialises in providing integrity/whistleblowing services. It has been operating for over a decade and assists listed and private companies, local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at www.stopline.com.au

Do I have to give my name?

No. Your call to Stopline can, if you wish, be anonymous and the staff of Stopline will not ask for any personal details. You may volunteer the information anonymously to Stopline if you desire or you can be overt. If you do not wish to remain anonymous, this information may be provided to the Disclosure Officer at IKON Services Australia. If you choose to remain anonymous Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date. 

If I make a complaint regarding suspected misconduct, how will I be protected?
IKON Services Australia is committed to the protection of genuine Whistleblowers against action taken in reprisal for the making of protected disclosures. Maintaining confidentiality is a crucial component of this protection. All disclosures will be treated with a high level of confidentiality. IKON Services Australia has appointed Stopline to enhance confidentiality and anonymity within IKON Services Australia with respect to Whistleblower procedures.
If I Call It Out, how will I be protected?

IKON is committed to the protection of genuine reports against action taken in reprisal for the making of these reports. Maintaining confidentiality is a crucial component of this protection. All reports will be treated with a high level of confidentiality. IKON has appointed Stopline to protect confidentiality and anonymity.

How does Stopline work?

Stopline receives reports via telephone, email, internet or mail, by trained staff who will receive your concerns confidentially and anonymously and provide the confidential information to the Disclosure Officer at IKON. The program then necessitates procedural requirements dealing with and finalising the outcome of the disclosure.

Who and what is the nominated officer?

A Senior Manager within IKON Services Australia is responsible for ensuring that all reports are handled confidentially and appropriately. The nominated officer is responsible for IKON Services Australia’s role in managing disclosures and being the contact point for both Stopline and IKON Services Australia.

When should I contact Stopline?

You can contact the Stopline to report any fraudulent, corrupt, unlawful or unethical conduct by an employee and/or contractor or for any other workplace matter that you believe would be of concern to IKON.

At what time can I contact Stopline?

You can telephone the Stopline on 1300 30 45 50 (in Australia) 24 hours a day, 7 days a week.  A Stopline investigator will answer your call during business hours (0800 – 1800 Mon – Fri AEST).  Any messages left with our overnight team will be responded to within one working day. You can also send your disclosure via the internet (this website), email, facsimile or mail.

As an employee, how do I know that somebody won't just make some false claim to settle a personal grudge?
The strength of Stopline is that all allegations will be professionally managed by trained Stopline staff. The experience of Stopline is that vexatious calls occur very infrequently. Stopline focuses on the message, not the messenger. The Disclosure Officer may decline to investigate the matter if satisfied that the disclosure is trivial, frivolous or vexatious.
Will I be kept informed about the result of making a report?
Yes. You will be kept advised about the status of the report, decisions made regarding how the matter is to be handled, timeframes that apply and the result of any investigation and action taken. If you choose to remain anonymous, you will be issued with a confidential reference and password and must initiate contact through one of the methods above to receive feedback.
If I make a report will I be liable anyway?
Where a person who makes a disclosure is implicated in the misconduct, IKON Services Australia will use all reasonable efforts to protect the individual from reprisals; however the act of reporting improper conduct may not shield the person from the reasonable consequences flowing from any involvement in serious misconduct.
Where else can I obtain information about the hotline and related services?
Full details are available on IKON Services Australia’s intranet site.